Course
Celebrating Differences and Diversity (003)
Teamwork Essentials
Celebrating Differences and Diversity (003)
A team that is filled with differing genders, interests, cultures, and abilities has a selection of ideas to consider and more perspectives to help. And the more diverse your workforce, the more tasks will be completed with ease. By the end...
The Power of Teamworking (004)
Teamwork Essentials
The Power of Teamworking (004)
While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is...
Building Trust and Respect (005)
Teamwork Essentials
Building Trust and Respect (005)
We’ve all taken part in those team-building exercises. You know the ones. Like catching your teammates when they fall backward, hoping that when it’s your turn you don’t get the guy from accounts that really doesn’t like you. They’re...
Communicating Openly (006)
Teamwork Essentials
Communicating Openly (006)
An obvious downside of social media is how much it encourages us to keep scrolling when we should be working. The brilliant upside is that it allows us to share. This includes our opinions, fascinating articles about, say, the dangers of...
Managing Customer Expectations (007)
Customer Service Essentials
Managing Customer Expectations (007)
Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos. The most successful companies...
Customer Relationships (008)
Customer Service Essentials
Customer Relationships (008)
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not...
Customer Loyalty (009)
Customer Service Essentials
Customer Loyalty (009)
Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping...
Going beyond customer service (010)
Customer Service Essentials
Going beyond customer service (010)
You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’. All fine and dandy, but...
Effective Problem Solving (011)
Customer Service Essentials
Effective Problem Solving (011)
You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer...
Handling Complaints Gracefully (012)
Customer Service Essentials
Handling Complaints Gracefully (012)
It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year. But, unhappy employees or disgruntled...

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